Umatilla Electric Cooperative is one of 99 cooperatives honored for results on its member survey.
Touchstone Energy® Cooperative, Inc. announced that 99 member cooperatives earned an American Customer Satisfaction Index (ACSI®) 2024 Customer Satisfaction Award in the first half of 2024 based on their member survey results. Each of the 700-plus member cooperative were asked to rate their overall satisfaction, how well the co-op lived up to their expectations, and how well the co-op measured up to their ideal co-op experience.
Each co-op honored earned an ACSI score that substantially outperforms the industry average score earned by publicly measured co-op energy utilities reported in the 2024 ACSI Energy Utility Study.
