HERMISTON, Ore.-Umatilla Electric Cooperative (UEC) has been recognized with a customer satisfaction award for the fourth straight year.
“Listening to our members is an important part of how we serve our communities,” said Weston Putman, Manager of Public Relations at UEC.
UEC recently received the 2026 Customer Satisfaction Award from American Customer Satisfaction Index (ACSI®) for Co-op Energy Utilities.
The award is presented to qualifying cooperatives that achieve an ACSI score ranking within the top 25th percentile as publicly measured in the 2026 ACSI Annual Energy Utility Study.
UEC has traditionally conducted member satisfaction surveys on a biannual and annual basis and has now expanded those efforts with quarterly surveys.
According to UEC, conducting surveys quarterly allows the utility to gather more timely feedback and better target specific priorities identified by its membership.
“Moving to quarterly surveys gives us more opportunities to hear directly from members and make informed improvements across the cooperative,” said Putman.
Cooperative members are randomly selected to participate in the surveys and are asked to evaluate their overall satisfaction with UEC, including how the cooperative meets their expectations and how the experience aligns with their ideal utility provider.
“Our members are at the center of every decision we make,” said Josh Lankford, UEC’s executive vice president/COO. “The ability to hear directly from them more frequently helps us strengthen programs, improve communication, and continue delivering responsive service.”
